Shipping & Delivery

  • Prices quoted are in US dollars.
  • Orders are processed every Tuesday and Thursday, excluding holidays.
  • Shipping time is approximately five business days from confirmation of order for orders in the US. Shipping is longer for international orders.
  • All orders are shipped via UPS or USPS to valid street addresses only, no PO Box addresses please.
  • Shipping charges are based from standard ground UPS rates and calculated based on the weight value of your order.
  • Orders placed in Utah are subject to applicable state taxes.
  • International orders are subject to Customs Inspections and Clearances.
  • All US orders can be tracked with UPS.
  • Rates are subject to change without notice.
  • All orders are subject to credit card authorization and verification prior to processing.
  • Delivery times are based on the date that product leaves our location.

Returns & Replacements

If for any reason you are dissatisfied with a purchase from the Baptiste Online Store we’ll assist you with a prompt refund or exchange on all regularly priced merchandise. Items need to be returned within 30 days of receipt of the package. Refunds for items returned will be credited in the same form as the original payment type. Reactions will occur within 7 business days. Only products that have not been used or are defective will be refunded or exchanged. Should you have any questions regarding the product please don’t hesitate to call us at 800.936.9642 or email and we will be happy to assist you with any required information.

How To Order

When you have added all the desired products to your shopping cart click the “my cart” link at the top of the page to view all the items you are about to buy. You can also adjust your quantities or remove items from your cart.

Click the “go to checkout” button to start the checkout and payment process. If you are not already logged in, we will ask you to “login”. If it is your first time at the Baptiste Online Store, you are required to “create an account”.

To complete the checkout process, you will need to confirm your shipping information and enter your payment details. Please no PO Boxes, only valid street address. You have one last chance to review your order on the billing page before the order is placed. If you need to go back and change any information you have entered, simply select the checkout process stage you want to edit to by clicking on its name.

Your order is not being submitted to us until you click “place order” from the order review page. If there are any problems with your payment, an error message will appear that will tell you how to correct it. Once your payment is complete you will see a page confirming that your order has been successfully placed with us, as well as the details of your order.

Once your order has been submitted, you will receive two emails from us. The first email is sent to you shortly after your order has been submitted, confirming the receipt your order. You will receive a second email from us when your order has been shipped. If you have created an account you are able to check the status of your order at any time from the “my account” page.