JOB DESCRIPTION:

Responsibilities may include but are not limited to the following:

• Answer Desk Manager & student questions and be the face of the studio
• Oversee Desk Managers on shifts; assist during busy classes as necessary
• Hold Desk Managers accountable for class & retail envelopes; sign off on their daily totals
• Fill out daily reconciliation form and make nightly deposits
• Oversee all studio daily operations and confirm that incense is lit, music is appropriate, lighting & heat are consistent, and studio is clean, safe and welcoming
• Oversee Maintenance Manager on inventory/supplies ordering, (Smartwater, Poland Springs, studio supplies, studio schedules); special projects, volunteer management, and petty cash reports
• Coordinate with Workshop Coordinator to get workshops up in the studio at the appropriate time
• Coordinate with retail manager to keep retail clothing, books, cds, dvds, mats, Yogi-toes, Ultima, etc in stock
• Twice monthly meetings with upper management to discuss productivity, systems implementation, community & team building
• Open studio mail; re-direct all invoices to BPYI main office billing address, handle charitable donation requests, cancel any unnecessary magazine subscriptions, etc.
• File monthly over/under reports for class envelopes
• File monthly deposit spreadsheet reports
• File monthly Desk Manager subs report, create monthly manager schedules and help create employee attendance incentive program
• Coordinate key tag program in Brookline Studio; holding Desk Managers accountable for doing all data entry and for giving new customers cards at their first class
• Implementing training ideas/sessions for new & current Desk Managers to improve efficiency & increase independence and productivity in our staff
• Answering OmSoft Customer Service questions and assisting students with account questions
• Ensure that all Desk Managers know where supplies & GATORADE are kept and that GATORADE is always readily available. Ensure that all Desk Managers understand the re-hydrating importance of GATORADE and how to mix it.
• Coordinate with studio cleaning company for thrice weekly cleaning. Confirm that the job is being done adequately.
• Spearhead/supervise studio improvement projects