CURRENT OPENINGS: 

• Accounting & Finance Manager/ Office Administrator (Park City)
• Operations Manager (Park City, UT)
• Programs Coordinator (Park City, UT)
• Front Desk Managers, Boston Studios (Cambridge, MA and Brookline, MA)
• Marketing and Communications Intern (Cambridge, MA or Park City, UT)
• Program & Event Intern and Volunteer Positions (Park City, UT)

for all openings, please connect with Cathy at cathy@baptisteyoga.com

Operations Manager (Park City)

The Operations Manager manages and oversees the impeccable operations of Baptiste Programs & Events, Retail, and Studio Divisions. Responsible for overall production, quality, and customer service of Baptiste Institute programs and events, including the budgeting and the financial results for those programs and events, and overseeing and monitoring budgets for the retail sales and studio divisions. The position requires excellent organizational and communication skills including training and development of Lead Program Coordinator, and Studio/Retail point persons. This person will also be responsible for overseeing that the production team has whatever resources, training, tools and materials needed to effectively and efficiently support the program & event leaders and ensuring that Baptiste Institute is providing an impeccable experience for our customers. The OM will also liase with the assisting teams and facilitators of each program and will be responsible for supporting them to lead and assist powerfully onsite at programs.

This position supports each team to deliver on their respective accountabilities and responsibilities as it relates to providing a positive customer experience, marginalized costs, impeccable operations, and increased revenues.

The OM will oversee the Lead Program Coordinator, the Retail Lead, and the Studio Leads to ensure that the operations (event production, participant management, vendor relations, retail buying, inventory management, merchandising, reporting, and studio class numbers and revenues) are running efficiently, and to generate unprecedented enrollment & revenue in programs and studio classes while marginalizing costs, and generating unprecedented revenue growth in the retail division.

The OM will also be involved with the overall strategy of the BPYI and promotion of the mission and core values to ensure that these messages are integrated into all areas of production, client interaction, and client experience of program, studio, and retail divisions, as well as operating in alignment with Baptiste Operating Principles.

General

• Provides direction and support to direct reports regarding implementation of key guest experience initiatives, as well as effective operational and financial management across programs, studio, and retail divisions.
• Discover and implement innovative practices that save time and money, and create seamless service and ease for customers.
• develop staff to maximize potential and monitor staff performance including performance reviews
• Handles all customer service issues
• Co-ordinate financial and budget activities for maximum operational efficiency
• Manage and develop a team of high potential people with attention to hiring up.

Baptiste Programs

• Oversee impeccable participant management, participant communication, and event production
• Select, train, and manage assistant teams for all programs
• Track and deliver all assistant score cards and feedback
• Coordinate with the Faculty Liason to support and prepare all Leader Teacher Faculty for events
• Develop and utilize brilliant marketing, branding, and promotional materials
• Review weekly enrollment reports tracking revenues, attendance and drive enrollment & revenue
• Responsible for overall financial and experiential results of each and every program and event
• Develops the annual business plan and budget for Baptiste Programs
• Tracks and supports progress, ensures goals are clearly communicated and achieved
• Review and respond to participant feedback from every event and share with appropriate team members
• Handle all customer service issues

Retail

• Develop and Implement Retail Strategy for studio, online, affiliate, and program points of sale
• Approve all product buys and purchases and collaborate on product selection
• Responsible for maintaining just in time inventory management system and count
• Review retail quarterly financials and keep costs low while increasing revenue
• Collect and review monthly sales and inventory reports from all POS
• Conduct quarterly inventory and report to financial team
• Handles all customer service issues
• Searches for and improves customer purchase experience at all POS

Studios

• Monitor bi-monthly studio key metrics including total class numbers, total students, total revenue generated
• Drive revenue, decrease costs through streamlining studio staffing, training, and operational costs
• Oversee training, development of Studio operation leads
• Support marketing/branding of all studio events
• Build a cohesive studio community
• Create positive customer interactions
• Monitors quarterly financial reports
• Responsible for annual studio budget

Qualities
Expert at sorting and analyzing a great deal of detailed information across all divisions in light of a global awareness and big picture view of the organization. Possess creativity, problem-solving abilities, and the capacity to both lead and work as a member of a team. Communication, organization, and interpersonal skills are necessary. Ability to both strategize, create, and act and implement with equal ease. Experienced with studio operations, program operations, and retail operations. Proven track record of success, loyalty, and commitment to the vision of the organization.

Please contact Cathy at cathy@baptisteyoga.com to express your interest.

Accounting & Finance Manager/ Office Administrator (Park City)

Location: Park City, UT
The Accounting & Finance manager manages and oversees the impeccable execution of Baptiste Institute accounting, HR, and IT areas. Accounting/Finance responsibilities include maintaining books and records of company, preparing monthly close of books and account analysis, including compiling financial statements. Human capital management includes, administering all on/off boarding of employees, benefits, and coordinating the performance reviews of staff with each department. Manage the IT infrastructure and equipment necessary to run effective operations in all areas. Will require excellent organizational and communication skills and will include training and development of office manager as well as advising and supporting key leaders in each business area on financial controls, processes, and budgeting/reporting. This person will also be responsible for overseeing that Baptiste Institute Staff have whatever resources, training, tools and materials needed to effectively and efficiently perform their roles. The Finance Manager will operate autonomously and possess initiative and entrepreneurial/creative looking. The Finance manager will also liase with key leaders of each business area, responsible for supporting healthy margins, low costs, and accurate financial controls in every area.

This position supports each team to deliver on their respective financial accountabilities as it pertains to the bottom line of the business.

The Finance manager will oversee the office manager and a team of volunteers, and work closely with the Operations Manager and Strategy & Development Manager, to ensure that the financial and human capital aspects of the organizations are running efficiently, and to support the generation of unprecedented enrollment in our programs, events, affiliation& certification intiatives, and studio classes while marginalizing costs, and generating unprecedented revenue growth in the retail division.

The Finance Manager will also be involved with the overall strategy of the BPYI and promotion of the mission and core values to ensure that these messages are integrated into all areas of production, client interaction, and client experience of program, studio, certification, affiliation, and retail divisions, as well as operating in alignment with Baptiste Operating Principles.

Financial Accountabilities

• Do all bookkeeping
• Manage all day-to-day aspects of accounting and finance on both revenue and cost side of the business. This includes (but is not limited to) payroll, invoicing, collection of revenue, cash flow management).
• Manage the financial accounting, monitoring and reporting systems;
• Manage the budgeting process, monitor financial performance and ensure regular reporting on a quarterly basis. Identify and create key performance metrics across all business areas.
• Create quarterly financial dashboards for each division lead and for CEO/Owner of company
• Liase with auditors and tax accountant to ensure annual monitoring is carried out;
• Drive project execution on time and on budget
• Develop business cases to assess the feasibility of new ventures/products/programs
• Work with key stakeholders across the business to advise on financial and accounting matters
• Work with key stakeholders across the business to create and implement financial controls on all key financial processes in their respective areas
• Work with key stakeholders to create budgets, projections and business plans annually
• Developing financial management mechanisms that minimize financial risk;
• Manage corporate insurance policies for general liability, oversees events, event insurance, and volunteer workers compensation providing and interpreting financial information; monitoring and interpreting cash flows and forecasting future trends.

HR & IT Accountabilities

• Manage the HR function in the business, taking accountability for HR processes, manage suppliers of HR services.
• Create employee handbook, maintain all employee files, monitoring/tracking time off, manage collection of performance reviews, administer raises/bonuses, deliver onboarding training, manage all performance issues
• Secure and administer benefit plan(s) for the business – e.g. health insurance or HSA, WC
• Ensure compliance with relevant employment laws and policies
• Create pay scales and job descriptions as needed
• Responsible for compliance with employment laws and policies for Baptiste Leader Teacher Faculty members
• Manage the IT function in the business, ensuring the business is supported with the required systems and IT infrastructure. Manage any IT contractors and suppliers.
• Partner in the selection and implementation and training of new systems
• Act as a member of the BPYI Leadership team and contribute to the BPYI wide strategic agenda and decisions

Priorities and Goals for 2013:

• Move financial management,systems and processes in-house from outside contractors.
• Establish the optimal set-up with regards to new systems and processes.
• Ensure integrated view of finances across systems (e.g. across accounting software, MindBody Online, credit card processing)
• Coordinate budgeting process with each division leader and monitor budgets, establishing quarterly budget meetings with each division.
• Establish financial controls and processes for all areas of business
• Put in place regular/quarterly monitoring and reporting of budgets and financial results
• Provide financial analysis to support pricing decisions
• Develop and deliver quarterly financial dashboards to each division lead and COO/Owner
• Develop and launch HR processes and policies (together with the COO)
• Establish an effective model to manage, develop and support internal IT systems

Reporting lines:

• Reporting into the COO
• Direct reports: office manager and volunteer core in Park city
• Work closely with Strategy & Development Manager and Operations Managers

Qualities

Experienced at managing financial, HR, IT areas of comparable sized businesses. Excellent communicator and people person, skilled at training and developing team members and competent at managing difficult conversations. Proficient knowledge of IT requirements and infrastructures. Expert at sorting and analyzing a great deal of detailed information across all divisions in light of a global awareness and big picture view of the organization. Possess the capacity to both lead and work as a member of a team. Communication, organization, and interpersonal skills are necessary. Ability to both strategize, create, and act and implement with equal ease. Proven track record of success, loyalty, and commitment to the vision of the organization.

Please contact Cathy at cathy@baptisteyoga.com to express your interest.

Programs Coordinator

Location: Park City

Position Summary: Baptiste Power Yoga Institute offers a robust annual calendar of programs and events ranging from introductory workshops and full day immersions, to in-depth three & five day programs, and our flagship seven day teacher trainings, Level One, Two and Three. These programs provide personal transformation experiences through yoga asana, discussion, and self-inquiry work to a global and diverse clientele. A successful Programs Coordinator will help create quality events with high enrollment. You will act as the main point of contact for all enrolled participants, answer all questions, assign all housing, issue all communications, connect with all venues, and manage the program to successful completion.

You will deliver all participant communications including confirmation emails, event details & information, follow-up surveys, and act as the first point of contact for all inquiries. You will process all financial transactions for participants including tuition payments, deposits, refunds, cancellations, and transfers. You will manage the production of programs and events in working with venues, vendors and the Programs Coordinator Lead to organize logistics for event set up and completion. You will develop measures to ensure the success of every event and program, evaluate and solve problems in the moment, and maintain a positive image in dealing with staff, participants, and vendors.

Specific Responsibilities include:

• Enrollment and registration—Process all applications, payments, and housing assignments. Exceed enrolment goals and drive attendance to unprecedented levels.
• Customer service and consultation— Deliver all pre & post program communications via phone/email to all enrolled participants. Answer incoming phone calls and questions from enrolled participants. Manage any and all complaints, cancellations, or transfers.
• Primary point of contact—act as the primary point of contact and liaison for onsite staff and participants during the execution of the event. Be available 24-7 for the first three days of any program or event to which you are assigned. Occasionally travel to and act as Host for events/programs.
• Event planning— work closely with Programs Coordinator Lead on most venue logistics, selection, implementation, shipping, packing, research or payment. Take financial accountability for your area and know all costs that are being incurred, where they fit within the budget for your program and have them approved before remittance of payment.

Apply now! Send your resume and cover letter to cathy@baptisteyoga.com

Front Desk Managers, Boston Studios

Location: Cambridge, MA and Brookline, MA

If you are interested in working with a team of dedicated individuals… who not only get to meet this talented community one by one… but also create new opportunities in your practice, your career and your life, then we definitely want to hear from you!

Desk Managers support the Cambridge and Brookline Studios by checking in classes and assisting in our
day-to-day operations. We believe in empowering people to make smart decisions and contribute powerfully from the ground up. We are dedicated to growing all of our people and delivering experiences that give you MORE than you give us. Part-time hours. Unlimited yoga.

Ready now? Please send a letter of interest and your resume to studios@baptisteyoga.com

Baptiste Yoga Marketing and Communications Intern (6 and 12 month positions available)

Location: Cambridge, MA or Park City, UT (potential for remote position)

This is not your traditional “go get us some coffee and shred these documents” type of internship. Baptiste Program Interns are immediately thrown into large-scale projects and given tremendous responsibility. We believe in empowering people to make smart decisions and contribute powerfully from the ground up. We are dedicated to growing all of our people and delivering experiences that give you MORE than you give us. We attract talented, capable people who are willing to jump in and try things in new, innovative ways. We create an environment that is ripe for personal and professional growth in all ways, always.

When a group of like-minded yoga lovers like us focus a project, not only does it produce remarkable work, but a strong bond is also created. We surround ourselves with kind, humble and good-natured people and as result have stupendous relationships and extraordinary events. Oh. And we transform lives. One yoga move at a time.

The Marketing Communications Intern is responsible for strategizing, coordinating, and delivering powerful, effective e-communication across all pillars of Baptiste Yoga™. From concept to copy, font to final draft, this role requires macro level sensibility and micro impeccability.

The Marketing and Communications Intern will:

• Help identify, plan, and implement new marketing campaign strategies
• Oversee communications calendar and schedule
• Collect and/or draft copy, digital images and media as assigned
• Write, design and coordinate distribution of e-communication and targeted e-blasts
• Conduct market research on products, competitors, and effective marketing tactics
• Maintain Baptiste Yoga™ profiles on social media and networking websites

Preferred Skills and Relevant Experience:

• Marketing savvy, creativity and forward thinking
• Social media/networking website user
• Online shopping research and purchasing
• Written and verbal communication
• Research and competitive analysis
• Organization and attention to detail
• Customer service and good phone etiquette
• Familiar with Microsoft Office programs
• Graphic design and basic HTML knowledge is helpful
• Familiarity with NamasteLight a plus!

FAQ’s

Where is your office? We have big plans at Baptiste Yoga™ and our foundation is firmly rooted in Cambridge, MA and Park City, UT. While we’d love for you to work with us in person, we’re open to onboarding an intern who calls another city or mountainside home.

Do you offer housing assistance? Baptiste Yoga™ doesn’t provide housing, but we do provide an endless stream of insider, local information, about the best housing options in town.

Do you have any paid positions available? With the huge possibilities that we are realizing here at BPYI, we’re always looking for the right people to hire. We live by the law of attraction, and most often, it’s the people who show up and shine on our doorstep that end up joining our dynamite team.

Please contact Cathy at cathy@baptisteyoga.com to express your interest.

Baptiste Yoga™ Program & Event Intern and Volunteer Positions (3 and 6 month positions available)

Location: Park City, UT

This is not your traditional “go get us some coffee and shred these documents” type of internship. Baptiste Program Interns are immediately thrown into large-scale projects and given tremendous responsibility. We believe in empowering people to make smart decisions and contribute powerfully from the ground up. We are dedicated to growing all of our people and delivering experiences that give you MORE than you give us. We aim to attract talented, capable people who are willing to jump in and try things in new, innovative ways. We create an environment that is ripe for personal and professional growth in all ways, always.

When a group of like-minded yoga lovers like us focus a project, not only does it produce remarkable work, but a strong bond is also created. We surround ourselves with kind, humble and good-natured people and as result have stupendous relationships and extraordinary events. All while we transform lives one person and pose at a time.

Position Summary:
In partnership with our Program Production Team you will contribute and generate the creation of outstanding events, workshops, and trainings, that enroll unprecedented numbers of people in the powerful practice of Baptiste Yoga™. You will deliver participant communications including confirmation emails, event details & information, follow-up surveys, and you act as the first point of contact for all inquiries. You smoothly process financial transactions for participants including tuition payments, deposits, refunds, cancellations, and transfers. You organize some logistics and event set-up with venues as needed, including support with pack out and pack in from programs, retail inventory and pack up/out, creating pack lists and vendor supply lists. But seriously, while all this is happening, our interns know that what they are really doing is creating the foundations and experiences that will forever alter the course of each person who attends, spreading love, light, and transformation into the world.

Specific Responsibilities include:

• Enrollment and Registration – Process all applications, payments, and housing assignments. Print and collate participant applications, create name tags and completion letters & certs, and support with any other tasks or initiatives around enrolment and registration.
• Customer service and consultation – Conduct phone interviews for program candidates, answer incoming phone calls and call past program attendees and enroll them in their next Baptiste experience.
• Event planning – work closely with the programs team on any venue logistics, shipping, packing, research or payment.
• Program Production – work closely with the program team to produce each program, this includes packing retail and program supplies, shipping, creating program documents including housing rosters/team rosters, etc.

Desired Skill Set:

• Expert at being Planful & Proactive
• Exquisite attention to details
• Master multitasker
• Enjoys playing on a team, is in it to win it, and knows the whole is the goal
• Communicator Extraordinnaire – excellence written and verbal communication skills
• Passionate about meeting deadlines.
• Unreasonably committed to making the world a better place, no matter what it takes

FAQ’s

Where is the office?
We have big plans for our Headquarters, and we aren’t planning on moving anytime soon, so if you want to work with us you’ll have to pack your bags for the pristine peaks of Park City.

Do you offer housing assistance?
Baptiste Yoga™ doesn’t provide housing, but we do provide an endless stream of insider, local information, about the best housing options in town.

Do you have any paid positions available?
With the huge possibilities that we are realizing here at BPYI, we’re always looking for the right people to hire. We live by the law of attraction, and most often, it’s the people who show up and shine on our doorstep that end up joining our dynamite team.

Please contact Cathy at cathy@baptisteyoga.com to express your interest.